MySwimPro

List of known issues being worked on by the team and possible workarounds.

Known Issues: iOS App

How to manually import and log a missing swim workout in MySwimPro using the Import Swims feature.

Import A Missing Workout Into MySwimPro

What to do if your workout doesn't mark complete in a training plan

Workout isn't marked complete in training plan

My intervals seem too slow - why?

Apple Watch not tracking distance

Trouble ending the workout on Apple Watch

Heart Rate graph not appearing after logging on Apple Watch

Unable To Load a Workout (Apple Watch)

Open Water not recording distance or map (Apple Watch)

Unable to Login (Apple Watch)

My stroke type is being recorded incorrectly

If you're seeing an error message that your watch isn't compatible, it could be caused by a couple of issues. Read below for troubleshooting tips.

Garmin Connect "Incompatible" Error Message

The app does not recognize my subscription

How To Delete Your Account

What should I do if seed time updates are not saving in MySwimPro?

Please ensure you’re on the most recent version of the app

Update the app

What to do if your Apple Watch's display turns off during workout.

Always-On Not Working

Not sure what kind of sync issue you're having? Start here to find the right fix.

Sync Issues - Help Us Find the Right Fix

Adam Oxner

Kyle Ivey

Troubleshooting - iOS

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