Seeing an issue with the app?
If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.
Before reaching out, try these steps:
Update to the latest version of the app
Uninstall and reinstall the app
Restart your devices
These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.
Known Issues
Issue: Apple Watch workout sync — workouts and workout edits may not upload or sync correctly to Apple Watch
Workaround: After editing a workout, re-send it to your Apple Watch via the Start Workout menu.
Issue: Splash Mode — pausing a workout in Splash Mode is not functioning
Workaround: Force quit the app and reopen it. This may resolve the issue temporarily.
Issue: Goal times displaying too fast on iOS — after a recent update, goal times for workout sets are appearing significantly faster than expected
Workaround: Engineering is investigating. No workaround available at this time.
Issue: Save Workout and Delete from Library buttons not responding — tapping these buttons has no effect for some users
Workaround: Engineering is investigating. Try force-quitting and reopening the app.
Note: The "..." menu on the Workout screen no longer shows Send to Apple Watch, Send to Garmin Connect, Send to TrainingPeaks, or PDF. These are available inside the Start Workout menu.
Recently Resolved
Update to the latest version of the app to receive these fixes:
Resolved an issue where Strava workout sync was disrupted — Strava services have been restored. If workouts are still not syncing, try disconnecting and reconnecting Strava in Settings.
Resolved an issue where the "View Workout" button did not respond or redirected to the Home Screen
Resolved an issue where training swaps and sending the next plan workout to Apple Watch was not working
Resolved an issue where the Last Sent button on Apple Watch sometimes did not open the workout
Need Support?
Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.