If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!
If your issue is not listed below, please try these steps:
1) Uninstall & Reinstall app
2) Restart your devices
These steps often resolve unexpected issues. If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.
We will update this article each time we release a fix for any issue described here.
Bug: Distance is not updating during workout after upgrading to Watch OS 10
Workaround: There is a known issue with Watch OS 10 where there workout does not update your distance correctly in real time. The issue is just a display issue and your split times & data are still being recorded correctly and will appear at the end of the workout. The team is working to resolve this quickly.
Bug: The Profile Tab & Community Tab are freezing on the Free Version.
Workaround: Delete + reinstall the app. The issue will be fully resolved.
All of your data is linked to your account and will return when you log back in. If you log in and your data is missing, then you are on the wrong account.
Bug: Last Sent button on Apple Watch sometimes does not open workout.
1. Delete the watch app
2. Reinstall the watch app (don’t open the app)
3. Open the app on your phone (leave open)
4. Open the app on your watch
Everything will work normally again! *your stats on the watch will repopulate shortly*
Bug: Achievements are not always being awarded right away
Workaround: After you log your next workout, your achievement will be awarded
Bug: Saved Dryland workouts open in Edit mode and don't have Start Workout button.
Resolved an issue where deleted sets were not disappearing until the page was refreshed
Resolved an issue where 33.3 pools did not appear in the workout library on the watch as 33.3
Resolved an issue with Open Water swims on apple watch recording incorrectly
Resolved an issue where the "Change Training Settings" button was asking for a subscription even if a subscription was active
Resolved an issue with 100 IMs appearing in Long Course pools
Resolved an issue where open water workouts sometimes recorded excess distance on Apple Watch
Our Community Champion would love to help! Contact us at firstname.lastname@example.org or use the messenger.