Seeing an issue with the app?
If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.
Before reaching out, try these steps:
Update to the latest version of the app
Uninstall and reinstall the app
Restart your devices
These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.
Known Issues
Subscription & Access Issues
Issue: Apple Watch stops recognizing subscription / login error 1000 — the watch may log out, "Restore Subscription" does nothing, and error 1000 appears on re-login (the phone side is unaffected)
Workaround: Unpair and re-pair the Apple Watch, or reinstall just the watch app.
Connectivity & Sync Issues
Issue: Apple Watch workout sync — workouts or workout edits may fail to reach the Apple Watch, and completed watch swims may not appear in History or may leave the training plan entry marked incomplete
Workaround: After editing a workout, re-send it to your Apple Watch via the Start Workout menu. For a completed swim that didn't appear, use Import Swims to bring it in from Apple Health (Import Swims reads Apple Health, not Garmin).
Workout & Training Issues
Issue: Workout Scaler slider self-advancing — scaled distances may increase on their own each time a workout is opened or navigated, even when the slider isn't touched
Workaround: A fix is prepared and will ship in an upcoming release. In the meantime, set distances manually and re-check them before starting.
Issue: Swim Passport doesn't show imported or backfilled swims, and some pools aren't recognized
Workaround: None yet — we're reviewing how imported swims are matched to locations.
Recently Resolved
Update to the latest version of the app to receive these fixes:
Resolved an issue where an Apple Watch workout logged roughly half the actual distance (9.5.2)
Resolved an issue where training plan rows appeared blank (9.5.2)
Resolved an issue where the weekly streak card did not update after a phone-only Splash Mode swim (9.5.2)
Resolved an issue where a completed swim reopened as un-swum (9.5.2)
Resolved an issue where a 20 m set converted to an unswimmable 25 yd set (9.5.2)
Resolved an issue where "Save To My Library" created a duplicate workout (9.5.2)
Resolved an issue where plan workouts opened from Library "View All" would not open (9.5.1)
Resolved an issue where signing in with a social account created a duplicate account (no app update needed)
Resolved an issue where a coach saw the wrong distance ranking (no app update needed)
Resolved an issue where a dryland workout instantly showed as completed when started
Resolved an issue where swim logs duplicated into empty History entries
Resolved an issue where workout edits could revert or fail to save, and where Apple Watch could receive incorrect or truncated sets/intervals
Resolved an issue where goal times for workout sets were appearing significantly faster than expected
Resolved an issue where Strava workout sync was disrupted — Strava services have been restored. If workouts are still not syncing, try disconnecting and reconnecting Strava in Settings.
Resolved an issue where the "View Workout" button did not respond or redirected to the Home Screen
Resolved an issue where training swaps and sending the next plan workout to Apple Watch was not working
Resolved an issue where the Last Sent button on Apple Watch sometimes did not open the workout
Need Support?
Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.