If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!
If your issue is not listed below, please try these steps:
1) Uninstall & Reinstall app
2) Restart your devices
These steps often resolve unexpected issues. If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.
We will update this article each time we release a fix for any issue described here.
Known Issues:
Bug:
Workaround: Turn off "Send Rest to Garmin Connect" in Settings > Account Settings.
Bug: The Profile Tab & Feed Tab are freezing on the Free Version.
Workaround: Delete + reinstall the app. The issue will be fully resolved.
All of your data is linked to your account and will return when you log back in. If you log in and your data is missing, then you are on the wrong account.
Bug: Last Sent button on Apple Watch sometimes does not open workout.
Resolution:
1. Delete the watch app
2. Reinstall the watch app (don’t open the app)
3. Open the app on your phone (leave open)
4. Open the app on your watch
Everything will work normally again! *your stats on the watch will repopulate shortly*
Bug: Achievements are not always being awarded right away
Workaround: After you log your next workout, your achievement will be awarded
Bug: Unable to open or install watch app (Watch OS 8)
Resolution:
1. Updating the watch to a new OS will fully resolve the issue. For watches limited to OS 8, the team is working to resolve the issue.
Recently Resolved:
Need Support?
Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.