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Known Issues: iOS App

List of known issues being worked on by the team and possible workarounds.

Written by Kyle Ivey

Seeing an issue with the app?

If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.

Before reaching out, try these steps:

  1. Update to the latest version of the app

  2. Uninstall and reinstall the app

  3. Restart your devices

These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.

Known Issues

Connectivity & Sync Issues

Issue: Apple Watch workout sync — workouts or workout edits may fail to reach the Apple Watch, and completed watch swims may not appear in History (or may be missing a part, if the swim was saved in two parts), may show a different distance on the watch than in the app, or may leave the training plan entry marked incomplete
​Workaround: After editing a workout, re-send it to your Apple Watch via the Start Workout menu. For a completed swim that didn't appear or is missing a part, use Import Swims to bring it in from Apple Health (Import Swims reads Apple Health, not Garmin). If it still doesn't match, contact us with the date and time of the swim.

Issue: "No Interval" sets arrive on Apple Watch with an interval — after removing intervals from a workout on your iPhone, the workout may still show interval times on the watch
​Workaround: A fix is coming in an upcoming app update. Update MySwimPro on your iPhone and Apple Watch to the latest version, then re-send the workout to your watch.

Workout & Training Issues

Issue: A training plan or library workout opens to a blank page (for example "Reduced Volume Endurance Swim" or "30 Day Faster Swim") — other workouts in the same plan may open normally
​Workaround: None yet — we're investigating. Please send logs from the app (Send Logs) or contact us at support@myswimpro.com so we can add your account to the investigation.

Recently Resolved

Update to the latest version of the app to receive these fixes:

  • Resolved an issue where the app could crash on open (no app update needed)

  • Resolved an issue where Coach Chat briefly stopped responding (no app update needed)

  • Resolved an issue where WOD History showed multiple workouts on the same date (no app update needed)

  • Resolved an issue where Garmin swims with mixed-stroke laps were labeled "Choice" (applies to swims synced from Sept 25 onward)

  • Resolved an issue where an Apple Watch workout logged roughly half the actual distance (9.5.2)

  • Resolved an issue where training plan rows appeared blank (9.5.2)

  • Resolved an issue where the weekly streak card did not update after a phone-only Splash Mode swim (9.5.2)

  • Resolved an issue where a completed swim reopened as un-swum (9.5.2)

  • Resolved an issue where a 20 m set converted to an unswimmable 25 yd set (9.5.2)

  • Resolved an issue where "Save To My Library" created a duplicate workout (9.5.2)

  • Resolved an issue where plan workouts opened from Library "View All" would not open (9.5.1)

  • Resolved an issue where signing in with a social account created a duplicate account (no app update needed)

  • Resolved an issue where a coach saw the wrong distance ranking (no app update needed)

  • Resolved an issue where a dryland workout instantly showed as completed when started

  • Resolved an issue where swim logs duplicated into empty History entries

  • Resolved an issue where workout edits could revert or fail to save, and where Apple Watch could receive incorrect or truncated sets/intervals

  • Resolved an issue where goal times for workout sets were appearing significantly faster than expected

Need Support?

Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.

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