If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!

If your issue is not listed below, please try these steps:

1) Uninstall & Reinstall app
2) Restart your devices

These steps often resolve unexpected issues. ​If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.

We will update this article each time we release a fix for any issue described here.


Known Issues:

Bug: FrIM is still appearing in workouts when the IM setting is turned off
Workaround: You can edit the set to remove FrIM in the workout if needed.

Bug: Achievements are not always being awarded right away
Workaround: After you log your next workout, your achievement will be awarded

Bug: Workout summary distance doesn't match when viewing the workout on the profile vs when tapping into the workout
Workaround: The distance directly on the workout (after tapping it) is the correct distance

Bug: Apple Health missing a 25 sometimes after the workout has synced
Workaround: None

Bug: Training Plan distance graph previews show incorrect distance
Workaround: None: However this will not affect the workouts in the plan

Bug: Saved Dryland workouts open in Edit mode and don't have Start Workout button.
Workaround:

Bug: Tapping Change Training Setting sometimes requests a subscription even if one is active
Workaround: Tap the X and you will be able to continue with the plan


Resolved:

Version: 8.4.9

  • Resolved an issue causing the active training plan to show "0" for all the workouts

Version: 8.4.7

  • Resolved an issue causing custom images to not work when sharing a workout

  • Resolved an issue causing the action button options for the Ultra Watch to disappear from settings

  • Resolved an issue where Dryland Workouts were logging with super long times

Version: 8.4.5

  • Resolved an issue with workouts not properly syncing back to the phone after a workout

  • Resolved an issue with videos sometimes crashing when opened

Version: 8.4.2

  • Resolved an issue causing workouts to end unexpectedly when swimming with an Apple Watch.

  • Resolved an issue with sound not playing on the Training Plan overview.

  • Resolved an issue with workouts not always being marked complete in Training Plans.

Need Support?

Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.

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