If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!
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If your issue is not listed below, please try these steps:
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1) Uninstall & Reinstall app
2) Restart your devices
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These steps often resolve unexpected issues. ​If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.
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We will update this article each time we release a fix for any issue described here.
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​Bug: Last Sent button on Apple Watch sometimes does not open workout.
​Resolution:
1. Delete the watch app

2. Reinstall the watch app (don’t open the app)

3. Open the app on your phone (leave open)

4. Open the app on your watch

Everything will work normally again! *your stats on the watch will repopulate shortly*
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Bug: Achievements are not always being awarded right away
​Workaround: After you log your next workout, your achievement will be awarded

Bug:
​Resolution:
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Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.