If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!

If your issue is not listed below, please try these steps:

1) Uninstall & Reinstall app
2) Restart your devices

These steps often resolve unexpected issues. ‚ÄčIf that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.

We will update this article each time we release a fix for any issue described here.

Known Issues:

Bug: FrIM is still appearing in workouts when the IM setting is turned off
Workaround: You can edit the set to remove FrIM in the workout if needed.

Bug: Achievements are not always being awarded right away
Workaround: After you log your next workout, your achievement will be awarded

Bug: Workout summary distance doesn't match when viewing the workout on the profile vs when tapping into the workout
Workaround: The distance directly on the workout (after tapping it) is the correct distance

Bug: Apple Health missing a 25 sometimes after the workout has synced
Workaround: None

Bug: Training Plan distance graph previews show incorrect distance
Workaround: None: However this will not affect the workouts in the plan

Bug: Saved Dryland workouts open in Edit mode and don't have Start Workout button.

Bug: Tapping Change Training Setting sometimes requests a subscription even if one is active
Workaround: Tap the X and you will be able to continue with the plan


Version: 8.4.9

  • Resolved an issue causing the active training plan to show "0" for all the workouts

Version: 8.4.7

  • Resolved an issue causing custom images to not work when sharing a workout

  • Resolved an issue causing the action button options for the Ultra Watch to disappear from settings

  • Resolved an issue where Dryland Workouts were logging with super long times

Version: 8.4.5

  • Resolved an issue with workouts not properly syncing back to the phone after a workout

  • Resolved an issue with videos sometimes crashing when opened

Version: 8.4.2

  • Resolved an issue causing workouts to end unexpectedly when swimming with an Apple Watch.

  • Resolved an issue with sound not playing on the Training Plan overview.

  • Resolved an issue with workouts not always being marked complete in Training Plans.

Need Support?

Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.

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