If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!
If your issue is not listed below, please try these steps:
1) Update to the latest version of the app
2) Uninstall & Reinstall app
3) Restart your devices
These steps often resolve unexpected issues. If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.
We will update this article each time we release a fix for any issue described here.
Known Issues:
Bug: Last Sent button on Apple Watch sometimes does not open workout.
Resolution:
1. Delete the watch app
2. Reinstall the watch app (don't open the app)
3. Open the app on your phone (leave open)
4. Open the app on your watch
Everything will work normally again! *your stats on the watch will repopulate shortly*
Note: We cleaned up the "..." menu on the Workout screen in the latest release — Send to Apple Watch, Send to Garmin Connect, Send to TrainingPeaks, and PDF are no longer listed there. You can find all of these inside the Start Workout menu (they've always been available there too!). Tap "Start Workout" on any workout to access these options. Apologies for any confusion!
Recently Resolved:
Please update to the latest version of the app to receive these fixes:
Resolved an issue where the "View Workout" button did not respond or redirected to the Home Screen
Resolved an issue where training swaps and exploring or sending the next plan workout to Apple Watch was not working
Need Support?
Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.