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Known Issues: iOS App

List of known issues being worked on by the team and possible workarounds.

Written by Kyle Ivey

Seeing an issue with the app?

If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.

Before reaching out, try these steps:

  1. Update to the latest version of the app

  2. Uninstall and reinstall the app

  3. Restart your devices

These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.

Known Issues

Issue: Apple Watch workout sync — some workouts or workout edits may fail to upload or sync to Apple Watch after completion (workout does not appear on the watch)
​Workaround: After editing a workout, re-send it to your Apple Watch via the Start Workout menu.

Issue: Apple Watch receives wrong or truncated sets/intervals — when a workout is sent to Apple Watch, the watch may display only a portion of the sets or show incorrect interval times compared to what's shown on the phone
​Workaround: Engineering is investigating. No workaround available at this time.

Issue: Splash Mode — pausing a workout in Splash Mode is not functioning
​Workaround: Force quit the app and reopen it. This may resolve the issue temporarily.

Issue: Save Workout and Delete from Library buttons not responding — tapping these buttons has no effect for some users
​Workaround: Engineering is investigating. Try force-quitting and reopening the app.

Issue: Custom workout pool length reverts to 25m on save — when saving a workout with a non-standard pool length (e.g. 33m), the pool length may revert to 25m, corrupting set distances
​Workaround: Engineering is investigating. No workaround available at this time.

Issue: Apple Health swim history not importing — some users are missing historical swims in the Import Swims list despite Apple Health permissions being enabled
​Workaround: Engineering is investigating. No workaround available at this time.

Issue: Workout instructions text cropped in app and PDF — workout instructions may be cut off and not display in full, including when viewing the workout as a PDF
​Workaround: Engineering is investigating. No workaround available at this time.

Note: The "..." menu on the Workout screen no longer shows Send to Apple Watch, Send to Garmin Connect, Send to TrainingPeaks, or PDF. These are available inside the Start Workout menu.

Recently Resolved

Update to the latest version of the app to receive these fixes:

  • Resolved an issue where goal times for workout sets were appearing significantly faster than expected

  • Resolved an issue where Strava workout sync was disrupted — Strava services have been restored. If workouts are still not syncing, try disconnecting and reconnecting Strava in Settings.

  • Resolved an issue where the "View Workout" button did not respond or redirected to the Home Screen

  • Resolved an issue where training swaps and sending the next plan workout to Apple Watch was not working

  • Resolved an issue where the Last Sent button on Apple Watch sometimes did not open the workout

Need Support?

Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.

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