For Apple Watch users, syncing issues might occur due to incorrect health permissions or connectivity glitches. Ensure that health permissions are enabled on your Apple Watch to improve data accuracy.
If a workout doesn’t sync to your history, you can import it manually or mark it as complete appropriately. Here’s how to manage missed or incomplete swim workouts:
Open the Profile section in the app.
Tap Settings from the top-right corner, then go to Account Settings.
Scroll down past Smartwatch and tap Import Swims.
In the Import Swims menu, locate the workout that was not logged.
Tap the ellipsis (three dots) in the top right corner of the workout.
Tap Log This Activity.
The workout should now appear under your History in the Profile tab. Ensure that your app version is up-to-date to avoid syncing issues.
You can then manually mark the workout as complete if it was part of your Training Plan.
Steps:
Open the Training Plan
Swipe Left on the workout title
Tap Mark Complete
This will mark the workout as complete without double logging the swim
Additionally, the MySwimPro Dynamic Algorithm may adjust your workout distances to personalize training based on your performance and history, which can sometimes result in mismatches between distances shown on your "View Full Plan" screen and the distance shown when opening a workout.
✅ If you don’t see your workout after importing, please contact support@myswimpro.com so we can investigate further. Check out this video tutorial:
FAQs and Troubleshooting
If you are facing sync issues specifically with an Apple Watch, verify that the Health permissions are fully enabled, and try restarting your devices.
What if a workout still doesn’t appear in my history after logging it manually?
Make sure you have the latest version of the app installed and try the steps again. If the issue persists, contact MySwimPro support. - What steps should I take if my swim activities are not syncing with my Apple Watch? Ensure that MySwimPro has health permissions enabled and that Bluetooth is functioning correctly. Restart both devices if the problem persists.
Can I undo marking a workout as complete?
Yes, revisit the workout in your Training Plan and swipe left and tap "Undo."
Why doesn't my manually imported workout count towards the Training Plan progress?
Manually imported workouts are recorded as general activities and are not linked to the Training Plan progress by default. You can mark them as complete within the Training Plan to resolve this.
How can I avoid duplicate swim logs?
Marking a workout as complete directly in your Training Plan prevents duplicate entries and keeps your log accurate.