Distance is not updating after touching the wall
There can often be a slight display lag on the rep distance. For example you just touched the wall and look at your watch but see it shows 75/100 still. 99% of the time the watch has accurately recorded your time but needs a moment to update the screen. This delay is more common when the "always on display" is enabled and will also occur on the native apple watch pool mode.
When the watch shows 75/100 (or similar) if you drop your watch to your side and raise it back up, it should refresh.
Unless it is very off, for example, shows 500/1000 when you just finished 1000, it should be tracking everything correctly.
The exception to this is DRILL Sets. DRILL Sets do not record split times at all and will not update your distance until the interval is complete. This is because smart watches cannot record Drill times accurately. Since MySwimPro knows you are doing a drill, we are able to credit you the correct distance. You'll notice these are greyed out and will not update distance at all until the interval is complete. How To Record Accurate Kick Times (Apple Watch)
Distance is being logged as 0 and no splits are being recorded
This is may be because your Apple Health permissions aren't setup correctly. Please double check them by going to the Apple Health app > Tap on your Profile icon > Privacy > Apps. After tapping on MySwimPro, be sure that ALL of the requested permissions are granted.
If Health permissions are correctly enabled but you are still experiencing the issue, please make sure you are on the latest version of watchOS - you can find instructions for updating your Apple Watch here.
If you are on the latest version of watchOS and still experiencing issues, please try restarting your Apple Watch.
"Apple Health Permissions Required" appears when you start a workout on your watch
This alert checks one specific thing: MySwimPro's permission to write Workouts to Apple Health, as stored on your Apple Watch itself. It does not check the permissions on your iPhone, and it does not check whether Health data is syncing.
That means your swims can be appearing correctly in the Health app and in MySwimPro and you can still see this alert. Those are different permissions, and only one of them is being checked here. If you've already confirmed everything looks right on your phone, that's expected, and it's worth checking the watch instead.
Check the permission on the watch, not the phone
On your Apple Watch, open Settings > Health > Apps > MySwimPro and tap Turn On All.
If everything was already turned on
Force quit the watch app. Double-click the Digital Crown, swipe left on MySwimPro, then tap the red X.
Restart your Apple Watch and your iPhone.
Open MySwimPro on your watch, scroll down to Settings, and tap Refresh.
If the alert still appears, unpair and re-pair your Apple Watch
This has resolved the issue for swimmers when nothing else did. Unpairing backs your watch up automatically and re-pairing restores it, so your data and settings carry over. Set aside some time for it, as the backup and restore can take a while. Apple's instructions for unpairing and re-pairing are here.
One thing to expect if you reinstall the watch app
The very first time you tap to start a workout after a reinstall, it may do nothing at all with no alert shown. Taps after that will show the alert again. This is expected during a reinstall and does not mean the reinstall failed.
Need Support?
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