When you mention a "sync issue," it can mean a few different things - and each one has a different fix. To point you in the right direction, here's a quick guide to the most common types.
🏊 My workout didn't show up in my history after swimming
Your swim was recorded on your watch but didn't transfer to the MySwimPro app.
⌚ I can't send a workout to my Garmin watch
You're trying to send a guided workout from MySwimPro to your Garmin, but it's not appearing on the watch or the send fails.
📊 My swims aren't syncing to Strava or TrainingPeaks
Your completed workouts aren't showing up in your connected third-party app.
🔐 My Apple Watch isn't logging me into the app
You open MySwimPro on your watch but it shows a login screen or doesn't recognize your account.
📱 My data looks wrong or is out of date in the app
Your profile, stats, or training plan don't reflect recent activity - things look stale or incorrect.
Try these steps first:
Make sure you're on the latest version of the app
Log out of the app and log back in
If the issue persists, contact support so we can take a closer look
🤔 Not sure which one applies to you?
That's totally fine - just let us know what you were doing when the issue happened and what you expected vs. what you saw, and we'll figure it out together.
Need Support?
Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.