Step 1: Confirm you're on the correct account
Many subscription issues happen because the subscription is on a different account than the one you're currently logged into.
To check which account you're on:
Open the MySwimPro app
Tap Profile → Settings
Look for the email address associated with your account
Step 2a: If you think you're on the right account → Restore your subscription
This re-syncs your subscription with Apple and often resolves the issue immediately.
Open the MySwimPro app
Tap Profile → Settings
Tap Manage Subscription
Tap Restore Subscription
You may be prompted to enter your Apple ID credentials
Step 2b: If you're on the wrong account → Log out and switch accounts
⚠️ Important: Don't restore your subscription while on the wrong account — this can accidentally move your subscription to the wrong account, making things harder to fix.
Tap Profile → Settings → Account Settings → Log Out
Log back in using the account that holds your subscription (try your email/password, or "Continue with Apple/Google/Facebook")
Once logged into the correct account, follow Step 2a above to restore
Still can't find your account?
If you're not sure which account your subscription is under, reach out to our support team - we can look it up for you.
Need Support?
Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.