We know you'll love swimming with MySwimPro so much that we offer a 30-day, no-questions-asked, money-back guarantee for annual subscriptions.
Web Subscription
You can manage your subscription here or by sending an email to support@myswimpro.com
If you'd like to request a refund and are within the 30 day money back guarantee please include:
- Email used to create your account
- Name listed in MySwimPro
- Why you are requesting a refund
Apple
If you've signed up via Apple's In-App Payment system and aren't satisfied within your first 30 days, you'll need to contact Apple to request a refund.You'll need to apply for a refund through Apple. When using MySwimPro on an Apple device, your subscription will either be through Apple or the MySwimPro Website. You can cancel anytime during the 30 day money back guarantee and request refund. After 30 days your subscription fee is non-refundable.
If Apple says that you are ineligible for a refund, you will need to contact Apple support here: https://getsupport.apple.com
Click Apps & Software> AppStore > Subscriptions & Purchases > Request Refund > Choose the Email Option.
Android
When using MySwimPro on an Android device, your subscription will either be through the Google Play Store or the MySwimPro website. You can cancel and request a refund anytime in the 30 day guarantee. After 30 days your subscription fee is non-refundable.
To request a refund, please see the "Help" section in the app to send us an email at support@myswimpro.com and include:
- Email used to create your account
- Name listed in MySwimPro
- Order ID
- Why you are requesting a refund
To find your Order ID:
If you can’t find your confirmation email, you can get a receipt online:
- Visit pay.google.com and sign in with your Google account.
- On the left, click Subscriptions and Services.
- Click View Purchases.
- Select an order to see your receipt.
Copy and paste the GPA # and send to support@myswimpro.com
Need Support?
Our Community Champion would love to help! Contact us at support@myswimpro.com