Refund Policy 

Annual Subscriptions

Your Free Trial (Yearly subscriptions only) will be active for 30 days from the start date of the trial.

If you decide MySwimPro is right for you, at the end of the 30 Day Free Trial you will automatically be charged one annual payment for your MySwimPro subscription. 

MySwimPro will automatically charge your card every 12 months to maintain access to paid content. We do not provide refunds or credits for partial months.

You can cancel anytime before the end of your trial and will not be charged the total plan amount. No questions asked, no small print. After your trial ends your subscription fee is non-refundable*.

If you cancel after your trial ends, you’ll still have access to all of your subscription features until the end of the billing cycle, but you will not get charged again. To cancel, simply reach out to support@myswimpro.com or cancel here. 

*If you feel your situation does not fall in the bounds of this policy, please reach out at support@myswimpro.com*

Monthly Subscriptions

Monthly subscriptions are charged immediately and will automatically charge your card every month to maintain access to paid features. We do not provide refunds or credits for partial months.* To cancel, simply reach out to support@myswimpro.com or cancel here.

You can cancel anytime before and still have access to all of your subscription features until the end of the billing cycle, but you will not get charged again. Monthly subscriptions do not include the 30 day free trial.

COVID-19

Has your ability to use your subscription been negatively affected by COVID-19? Please reach out to us at support@myswimpro.com

Requesting A Refund

Web Subscription

You can manage your subscription here or by sending an email to support@myswimpro.com 

If you'd like to request a refund please include:

1. Email used to create your account
2. Name listed in MySwimPro
3. Why you are requesting a refund

Apple

 When using MySwimPro on an Apple device, your subscription will either be through Apple or the MySwimPro Website. You can cancel anytime before the end of your trial and will not be charged the total plan amount. After your trial ends your subscription fee is non-refundable. 

Apple handles all App Store transactions itself, we cannot view or modify- including refund -any in-app subscription if it was purchased through the App Store. You'll need to apply for a refund thru Apple at reportaproblem.apple.com.

If it says that you are ineligible for a refund, you will need to contact Apple support here: https://getsupport.apple.com/
Click Apps & Software> AppStore > Subscriptions & Purchases > Request Refund > Choose the Email Option.

Android

 When using MySwimPro on an Android device, your subscription will either be through the Google Play Store or the MySwimPro Website. You can cancel anytime before the end of your trial and will not be charged the total plan amount. After your trial ends your subscription fee is non-refundable.

To request a refund, please se the "Help" section in the app to send us an email at support@myswimpro.com  and include:

1. Email used to create your account
2. Name listed in MySwimPro
3. Order ID
4. Why you are requesting a refund

To find your Order ID

If you can’t find your confirmation email, you can get a receipt online:

1. Visit pay.google.com/ and sign in with your Google account.
2. On the left, click Subscriptions and services.
3. Click View purchases.
4. Select an order to see your receipt.
5. Copy and paste the GPA # and send to support@myswimpro.com

Need Support? 

Our Community Champion would love to help! Contact us at support@myswimpro.com 
Or check out our app tutorials!