When using MySwimPro on an Android device, your subscription will either be through the Google Play Store or the MySwimPro Website.
Google Play Store Subscriptions
To request a refund, please email android-support@myswimpro.com and include:
- Email used to create your account
- Name listed in MySwimPro
- Order ID
- Why you are requesting a refund
To find your Order ID
If you can’t find your confirmation email, you can get a receipt online:
- Visit pay.google.com/ and sign in with your Google account.
- On the left, click Subscriptions and services.
- Click View purchases.
- Select an order to see your receipt.
- Copy and paste the GPA # and send to android-support@myswimpro.com
Web Subscriptions
You can manage your subscription by going to https://myswimpro.com/elite/manage/ or by sending an email to support@myswimpro.com
If you'd like to request a refund please include:
- Email used to create your account
- Name listed in MySwimPro
- Why you are requesting a refund