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Known Issues: Android App
Known Issues: Android App

List of known issues being worked on by the team and possible workarounds.

Adam Oxner avatar
Written by Adam Oxner
Updated over 7 months ago

If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!
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If your issue is not listed below, please try these steps:
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1) Uninstall & Reinstall app
2) Restart your devices
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These steps often resolve unexpected issues. ​If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.
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We will update this article each time we release a fix for any issue described here.
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​Known Issues:

​Bug: Selected Training Plan has disappeared
​Workaround: Head to Profile > Settings > Workout Settings > Change your goal to "Improve Endurance" or "Swim Faster". Training plan should now be the top item on the Coach Tab


​Bug: Sometimes are being asked to subscribe when a subscription is already active
​Workaround: Please reach out to support using the in app messenger or at support@myswimpro.com
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Resolved:

Version: 7.8.151

  • Resolved an issue where videos were not playing

  • Resolved an issue preventing your active plan from opening in "explore other plans"

Need Support?

Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.

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