Seeing an issue with the app?
If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.
Before reaching out, try these steps:
Update to the latest version of the app
Uninstall and reinstall the app
Restart your devices
These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.
Known Issues
Connectivity & Sync Issues
Issue: Send to Garmin Watch — workouts may show a "workout incompatible" error or fail to appear on your Garmin device (some devices, such as the Forerunner 935, show as "partially compatible")
Workaround: Enable Legacy Garmin Compatibility in Profile → Settings → Devices & Integrations, then re-send the workout. If it still doesn't sync, disconnect and reconnect Garmin Connect in Settings and contact us at support@myswimpro.com.
Recently Resolved
Update to the latest version of the app to receive these fixes:
Resolved an issue where Garmin swims were not importing into the app
Resolved an issue where some users saw "Error Loading Workout" when opening workouts in their training plan (fixed in Android 7.8.281)
Resolved an issue where the selected Training Plan disappeared from the Coach Tab
Resolved an issue where Freestyle seed time +/− buttons were missing in the seed time editor
Need Support?
Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.