Seeing an issue with the app?
If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.
Before reaching out, try these steps:
Update to the latest version of the app
Uninstall and reinstall the app
Restart your devices
These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.
Known Issues
Connectivity & Sync Issues
Issue: Send to Garmin Watch — workouts may show a "workout incompatible" error or fail to appear on your Garmin device (some devices, such as the Forerunner 935, show as "partially compatible"). On the Fenix 8 you may also see "intensity targets are not supported and will be removed," which means pace/intensity targets are stripped from the workout when it is sent.
Workaround: Enable Legacy Garmin Compatibility in Profile → Settings → Devices & Integrations, then re-send the workout. If it still doesn't sync, disconnect and reconnect Garmin Connect in Settings and contact us at support@myswimpro.com.
Issue: Garmin swims are not importing into the app — swims may reach Strava and other connected apps but never appear in MySwimPro
Workaround: None confirmed. Please contact us at support@myswimpro.com so we can add your account to the open investigation.
Recently Resolved
Update to the latest version of the app to receive these fixes:
Resolved an issue where the race date and event distance steps did not work correctly (7.8.292)
Resolved an issue where "Meet your coach" could lock users out (7.8.292)
Resolved an issue where signing in with a social account created a duplicate account (no app update needed)
Resolved an issue where a coach saw the wrong distance ranking (no app update needed)
Resolved an issue where some users saw "Error Loading Workout" when opening workouts in their training plan (7.8.281)
Resolved an issue where the selected Training Plan disappeared from the Coach Tab
Resolved an issue where Freestyle seed time +/− buttons were missing in the seed time editor
Need Support?
Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.