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Known Issues: Android App

List of known issues being worked on by the team and possible workarounds.

Written by Kyle Ivey

Seeing an issue with the app?

If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.

Before reaching out, try these steps:

  1. Update to the latest version of the app

  2. Uninstall and reinstall the app

  3. Restart your devices

These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.

Known Issues

Connectivity & Sync Issues

Issue: Send to Garmin Watch — workouts may show a "workout incompatible" error or fail to appear on your Garmin device (some devices, such as the Forerunner 935, show as "partially compatible"). On the Fenix 8 you may also see "intensity targets are not supported and will be removed," which means pace/intensity targets are stripped from the workout when it is sent.
​Workaround: Enable Legacy Garmin Compatibility in Profile → Settings → Devices & Integrations, then re-send the workout. If it still doesn't sync, disconnect and reconnect Garmin Connect in Settings and contact us at support@myswimpro.com.

Issue: Garmin swims are not importing into the app — swims may reach Strava and other connected apps but never appear in MySwimPro
​Workaround: None confirmed. Please contact us at support@myswimpro.com so we can add your account to the open investigation.

Issue: My Library and Training Plans appear locked on a WearOS watch, showing a message to subscribe for coaching on your phone, even though your subscription is active and both devices are signed in to the same account. A fix shipped in 7.8.293, so update the phone app first.
​Workaround: On your phone, go to Profile → Settings → Manage Subscription and tap Restore Subscription, then fully close and reopen the app. If the sections are still locked, open a workout on your phone, tap Start Workout, and select Send to Watch. Swimmers have reported that after swimming a workout sent this way, the other sections unlock on the watch. If you purchased an annual subscription and it shows as a trial, that's expected for the first 7 days and is not the cause.

Workout & Training Issues

Issue: Coach Chat plan edits can orphan dryland entries — after asking Coach Chat to change a plan (e.g. removing dryland workouts), affected entries can get stuck showing "Action Unauthorized For This User" and can't be skipped or marked complete
​Workaround: None yet — a fix is in review. This will not retroactively fix plans already affected.

Recently Resolved

Update to the latest version of the app to receive these fixes:

  • Resolved an issue where Library and Training Plans stayed locked behind a subscribe wall on WearOS watches (7.8.293)

  • Resolved an issue where the race date and event distance steps did not work correctly (7.8.292)

  • Resolved an issue where "Meet your coach" could lock users out (7.8.292)

  • Resolved an issue where signing in with a social account created a duplicate account (no app update needed)

  • Resolved an issue where a coach saw the wrong distance ranking (no app update needed)

  • Resolved an issue where some users saw "Error Loading Workout" when opening workouts in their training plan (7.8.281)

  • Resolved an issue where the selected Training Plan disappeared from the Coach Tab

  • Resolved an issue where Freestyle seed time +/− buttons were missing in the seed time editor

Need Support?

Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.

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