If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!
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If your issue is not listed below, please try these steps:
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1) Update to the latest version of the app
2) Uninstall & Reinstall app
3) Restart your devices
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These steps often resolve unexpected issues. If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.
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We will update this article each time we release a fix for any issue described here.
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​Known Issues:

​Bug: Selected Training Plan has disappeared
​Workaround: Head to Profile > Settings > Workout Settings > Change your goal to "Improve Endurance" or "Swim Faster". Training plan should now be the top item on the Coach Tab

​Bug: Sometimes are being asked to subscribe when a subscription is already active
​Workaround: Please reach out to support using the in app messenger or at support@myswimpro.com
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​Bug: Freestyle seed time +/− buttons are missing in the seed time editor
​Workaround: All other strokes can be set normally. Our engineering team has been notified and is working on a fix. Please update to the latest version of the app for improvements.

​Bug: "Error loading workout" when attempting to open non-first workouts in a custom training plan
​Workaround: Our engineering team has been notified and is working on a fix. Please update to the latest version of the app for improvements.
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Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.