Seeing an issue with the app?
If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.
Before reaching out, try these steps:
Update to the latest version of the app
Uninstall and reinstall the app
Restart your devices
These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at support@myswimpro.com.
Known Issues
Issue: Subscription prompt appearing when a subscription is already active
Workaround: Please reach out via the in-app messenger or at support@myswimpro.com
Recently Resolved
Update to the latest version of the app to receive these fixes:
Resolved an issue where "Error loading workout" appeared when opening non-first workouts in a custom training plan
Resolved an issue where the selected Training Plan disappeared from the Coach Tab
Resolved an issue where Freestyle seed time +/− buttons were missing in the seed time editor
Need Support?
Our Community Champion would love to help — contact us at support@myswimpro.com or use the messenger.