If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. In all cases, a fix is in the works. Thank you for your patience!

If your issue is not listed below, please try these steps:

1) Uninstall & Reinstall app
2) Restart your devices

These steps often resolve unexpected issues. If that doesn't resolve things, please send us an email or use the messenger about the issue so we can address it.

We will update this article each time we release a fix for any issue described here.

Known Issues:
Bug: Sometimes are being asked to subscribe when a subscription is already active
Workaround: Please reach out to support using the in app messenger or at support@myswimpro.com

Bug: Workout Libraries and Video Library are sometimes empty when opened
Workaround: Please use the Workout of the Day or Training Plan workouts

Resolved:

Version: 7.8.136

Resolved an issue preventing login for some members
Resolved an issue with some effort level colors not matching the correct effort level
Updated drill video placement in workouts to be centered
Resolved an issue with the sync to Strava toggle

Version: 7.8.135

Resolved an issue preventing login for some members

Version: 7.8.133

Resolved an issue preventing custom intervals from being added

Need Support?

Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.