MySwimPro

If it's listed below, we're already on it — a fix is in the works. We'll update this article as fixes are released.

Before reaching out, try these steps:

1. Update to the latest version of the app
2. Uninstall and reinstall the app
3. Restart your devices

These steps resolve most unexpected issues. If you're still stuck, contact us via the in-app messenger or at <a href="mailto:support@myswimpro.com" rel="nofollow noopener noreferrer" target="_blank">support@myswimpro.com</a>.

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Issue: Garmin swims are not importing into the app — swims may reach Strava and other connected apps but never appear in MySwimPro Workaround: None confirmed yet — a fix is in progress. Please contact us at <a href="mailto:support@myswimpro.com" rel="nofollow noopener noreferrer" target="_blank">support@myswimpro.com</a> so we can add your account to the open investigation.

Update to the latest version of the app to receive these fixes:

Resolved an issue where the app could crash on open (no app update needed)

Resolved an issue where Library and Training Plans stayed locked behind a subscribe wall on WearOS watches (7.8.293)

Resolved an issue where the race date and event distance steps did not work correctly (7.8.292)

Resolved an issue where "Meet your coach" could lock users out (7.8.292)

Resolved an issue where signing in with a social account created a duplicate account (no app update needed)

Resolved an issue where a coach saw the wrong distance ranking (no app update needed)

Resolved an issue where some users saw "Error Loading Workout" when opening workouts in their training plan (7.8.281)

Resolved an issue where the selected Training Plan disappeared from the Coach Tab

Resolved an issue where Freestyle seed time +/− buttons were missing in the seed time editor

- Resolved an issue where the app could crash on open (no app update needed)
- Resolved an issue where Library and Training Plans stayed locked behind a subscribe wall on WearOS watches (7.8.293)
- Resolved an issue where the race date and event distance steps did not work correctly (7.8.292)
- Resolved an issue where "Meet your coach" could lock users out (7.8.292)
- Resolved an issue where signing in with a social account created a duplicate account (no app update needed)
- Resolved an issue where a coach saw the wrong distance ranking (no app update needed)
- Resolved an issue where some users saw "Error Loading Workout" when opening workouts in their training plan (7.8.281)
- Resolved an issue where the selected Training Plan disappeared from the Coach Tab
- Resolved an issue where Freestyle seed time +/− buttons were missing in the seed time editor

Our Community Champion would love to help — contact us at <a href="mailto:support@myswimpro.com" rel="nofollow noopener noreferrer" target="_blank">support@myswimpro.com</a> or use the messenger.

List of known issues being worked on by the team and possible workarounds.

Known Issues: Android App

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Known Issues: Android App

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