Technical Support

Learn how to get technical support or report issues

Charlie Brown avatar
Written by Charlie Brown
Updated over a week ago

iOS

For any technical issues or questions, please use the in app messenger to connect with our team.
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To help us better resolve the issue and answer your questions please include these items when sending your message.

  1. Devices you are using with MySwimPro

  2. Name listed in MySwimPro

  3. Email used to create your MySwimPro account

  4. Screenshots of the issue you may be encountering

Apple Watch

Get set up and troubleshoot MySwimPro on your Apple Watch here.

Garmin

Get set up and troubleshoot MySwimPro on your Garmin here.

Android

For any technical issues or questions, please use the in app messenger to connect with our team.

To help us better resolve the issue and answer your questions please include:

  1. Device Information

  2. Name listed in MySwimPro

  3. Email attached to your MySwimPro account

  4. Order ID (If Subscription is through the Google Play Store)

  5. Screenshots of the issue you may be encountering

Need Support?

Our Community Champion would love to help! Contact us at support@myswimpro.com or use the messenger.
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